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21.4 (a) George, Helen, Josh and Leigh are all on development programmes. George is learning skills that are not directly required in his current role, but should allow him to contribute more flexibly and innovatively to the organisation in the future whichever role he is in. Helen is gaining experience of each of the different functions in her company as well as a variety of position and work settings as preparation for increased responsibility in the future. Josh is receiving training to ensure his professional standards in his accountancy work are maintained and enhanced through education, development and training. Leigh is partway through a series of planned secondments within her department and has recently been working in two project group for implementing new systems. The following are all different approaches to development:
A Management development
B Personal development
C Professional development
D Career development
For each of the following individuals, select the development approach they are on:
(i) George
(ii) Helen
(iii) Josh
(iv) Leigh
(b) Which TWO of the following are necessary for a training programme to be effective?
A Training should be expensive
B There should be clear objectives
C Training should be off-the-job
D There should be timely feedback
E Training should be on-the-job
答案：(a) (i) D Personal development can help to foster employee job satisfaction, commitment and loyalty.
(ii) A This may include the development of management/leadership skills or management education such as an MBA.
(iii) C This is an example of continuing professional development (CPD). CPD is based on the belief that a professional qualification is the basis for a career lifetime of development.
(iv) B The trend for delayered organisations reduces opportunities for promotion, so opportunities are planned for sideways or lateral transfers.
(b) B, D For training to be effective there should be timely feedback and also clear objectives for the training. Training does not need to be on or off the job to be effective, it can be either. Training does not need to be expensive to be useful.
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