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22.5 You are a sales representative who routinely visits customers in their homes and places of business to present the latest products and take orders (where inventory is available). Which of the following technology tools will most directly enhance your effectiveness?
A Computer telephony integration
B Electronic Data Interchange (EDI)
C Mobile communications
答案:C
22.6 Which of the following areas is not an advantage of using email as a communication tool?
A Security
B Speed
C Multiple recipients
D Versatility
答案:A
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