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22.15 Which of the following statements about non-verbal communication is not true?
A Non-verbal cues can be used to reinforce or undermine spoken messages
B People pay less attention to non-verbal cues than to what is being said
C Non-verbal cues include tone of voice and silences
D Non-verbal cues are a key source of feedback
答案:B
22.16 In the context of work planning and personal development planning, a SMART framework is often used
as a checklist of the characteristics of effective goals. What does the 'M' in SMART stand for?
A Manageable
B Measurable
C Motivational
答案:B
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