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23.4 (a) On 1 August, the financial controller of XYZ Co is told it is her responsibility to let everyone in the finance department know about a compulsory meeting to be held on 15 September.The financial controller sends an email to all members of the finance department, informing them about the time, date, place and purpose of the meeting. The email is sent on 13 September. Which of the following desirable qualities of formal communication is lacking in this scenario?
A Clarity
B Recipient
C Medium
D Timing
(b) Which three of the following statements about informal communication are true?
A The grapevine operates outside the place of work
B Information is not divulged randomly
C It can bypass secretive management
D The grapevine fills a gap created by an ineffective formal communication system
E It is less current than formal communication
F It relates to internal politics
答案：(a) D The email has been sent too close to the date of the meeting, when the financial controller could have sent it much earlier. The medium, clarity and recipients of the email are all suitable for the communication.
(b) B, C, F The grapevine operates inside the place of work, the grapevine is most active when the formal communication network is active and informal communication is more current than formal information.
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