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27.19 A 360o (or multi-source) appraisal collects feedback on an individual's performance from sources such as the person's immediate superior and also his or her immediate subordinates. Identify these other sources from the list below.
(i) Peers
(ii) Customers
(iii) Self-appraisal
(iv) Family and friends
A (i), (ii) and (iii)
B (ii), (iii) and (iv)
C (i), (ii) and (iv)
D (i), (iii) and (iv)
答案：A
27.20 What type of appraisal occurs when employees judge managers?
A Peer
B Traditional
C Upward
答案：C
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