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21.5 (a) Company W assess the performance of its sales staff by the number of clients visited and the number of products they each sell. Company X rates its managerial staff. Each manager is awarded a score from 1 (excellent) to 4 (poor), based on feedback from subordinates and superiors. Company Y appraises the performance of its staff through assessors commenting on a number of desired characteristics and performance elements. Company Z compares attributes displayed by its staff to a series of attributes that indicate either unsatisfactory or unsatisfactory performance in their job role.The following are different types of appraisal techniques
A Guided assessment
B Grading
C Behavioural-incident method
D Results-oriented scheme
For each company, select the type of appraisal scheme being used:
(i) Company W
(ii) Company X
(iii) Company Y
(iv) Company Z
(b) The manager does not criticise, but instead discusses issues with the employee. The employee is encouraged to think things through and commits to personal improvement.
Which of Maier's three approaches to appraisal interviews is this an example of?
A Tell and sell
B Tell and listen
C Problem-solving
(c) Is the following statement true or false?
Performance appraisal can be used to identify potential candidates for promotion.
答案： (a) (i) D This scheme is based on the results achieved by the sales staff.
(ii) B Each manager is graded on their performance.
(iii) A This is a guided assessment method.
(iv) C This method concentrates on employee behaviour measured against typical behaviour in each job.
(b) C This is a problem solving approach.
(c) True This is one of the objectives of performance appraisal.
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