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21.6 (a) What type of power is best used to describe the behaviour of a manager who is refusing a request for one of his team members to help with the workload of another department?
A Expert power
B Negative power
C Coercive power
D Physical power
(b) Fiedler, Heifetz and Bennis are theorists who wrote about management and leadership. Match each of the statements below with each theorist’s findings.
(i) Individuals at all levels can exert a leadership influence
(ii) There are ‘psychologically close’ and ‘psychologically distant’ managers
(iii) The manager ‘does things right’ while the leader ‘does the right thing’
答案：(a) B Negative power is the use of disruptive behaviour to stop things from happening.
(b) (i) Heifetz: theory of dispersed leadership
(ii) Fiedler: contingency theory; people become leaders partly because of their own attributes and partly because of their situation
(iii) Bennis: put forward specific differences between managers and leaders
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