1.【Answer】D。
解析：Research shows that people pay more attention to non-verbal cues in interpreting what someone means than they do to the words themselves. The other statements are true.
知识点：Communicating in business
2.【Answer】B。
解析：Utilitarianism is based on 'usefulness': the greatest good of the greatest number. Deontology is an alternative approach based on absolute moral principles (or categorical imperatives): what is morally 'right' in a situation. Virtue ethics is a belief in pursuing positive moral qualities, which flow out into behaviour.
知识点：Fundamental principles of ethical behavior
