B Rationale: Technology is no longer regarded purely as a threat to job security: it can also support higher-level skilling, options for home-working, cleaner and safer work environments, better employee communications (eg through an intranet) and so on.
Option A is true, because IT systems support lower-level decision making and direct communication between strategic apex and operational staff: replacing the role of middle management.
Option C is true, because new technologies reduce product life cycles: products and processes can swiftly become obsolete.
OptionD should be obviously true: think of email at one end of the scale, and 'virtual organisations' at the other.
2.12 B Examiner's comments: The examiners commented that only 31% of students chose the correct option. Steve, Sam, and Sunny all have support roles and the words 'administration' and 'information technology' should have immediately indicated a support role for Steve and Sam.
Sunny's procurement role was not so clear cut but the responsibilities for dealing with the suppliers are sufficient to conclude that Sunny also has a support role.
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