1.B Rationale: Option A may reflect a cultural trend (increasing expectation of quality of working life,say), but it is a compliance issue. Option C is a demographic trend.
2.B Rationale: Lifestyle is generally considered a reflection of economic status and conditions, not a determinant of them.
(For market segmentation purposes, for example, lifestyle factors are often measured in terms of attitudes, interests and opinions, rather than purely economic factors.)
3.B Rationale: Outsourcing (contracting some of the firm's activities to external providers) and delayering (removing levels of the organisation hierarchy) are strategies for downsizing (reducing the number of staff permanently or directly employed by the firm).
Delegating is the process whereby a superior gives a subordinate part of his or her own authority to make decisions.
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