1.答案：A
'Tell and listen' is one of Maier's three approaches to appraisal interviewing ： 'tell and sell 1 and 'problem-solving' are the other two approaches.
2.答案：A
A gap between current 'competence' and required 'competence' may be amenable to learning or training. A gap between current 'performance' and required 'performance 1 , however, may be caused by other problems to do with supervision, systems, resources, motivation and other factors. The other options are true.
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