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1.The balanced scorecard measures performance from four perspectives. What are they?
A. Customer satisfaction, growth, financial stability and process efficiency
B. Customer retention, growth, financial stability and process efficiency
C. Customer satisfaction, growth, financial success and process effectiveness
D. Customer satisfaction, growth, financial success and process efficiency
2. In not for profit businesses and state-run entities, a value-for-money audit can be used to measure performance. It covers three key areas ： economy, efficiency and effectiveness.
Which of the following could be used to describe effectiveness in this context?
A.Avoiding waste of inputs
B.Achieving agreed targets
C.Achieving a given level of profit
D.Obtaining suitable quality inputs at the lowest price
