1.The correct answer is ： Customer satisfaction, growth, financial success and process efficiency.
2. The correct answer is ： Achieving agreed targets
Effectiveness can only be measured in terms of achieved performance.
Economy consists of minimising costs, for example, by obtaining suitable inputs at the lowest price. Efficiency, in the narrow sense used here, consists of achieving the greatest output per unit of input ：avoiding waste of inputs would contribute to this.
Achieving a given level of profit is a measure of overall efficiency in its wider sense and would require proper attention to all three of these matters.
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